Good MorningWe are posting this announcement as the Xen 12 Node has a little downtime overnight. The node became unresponsive at 5.07am and two subsequent reboots did not bring the node on line. We had to request a KVM session from our data centre and this took 38 minutes to be connected.Once we got KVM access our senior admin checked ...
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Just an update based we information we have now that we did not have 3 hours ago when writing this. Few of our clients are affected. it just appears to be USA clients using Comcast ISP only affected.. We would suggest based on the low volume of tickets we are getting that this issue is only affecting a handful of clients. ...
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Downtime so far has been 8 minutes and the server is now back. We have had 2 reboots so far in this maintenance window. We need to reboot the server again and enter the BIOS to make a few changes. Hopefully this is the second last reboot of the maintenance window. Apologies once ...
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2pm: 88% of accounts are restored and working. The rest are being restored one at a time. We anticipate this beimg completed within 2 hours maximum. Apologies the estimate given at 10am proved not to be accurate. We thank you for your patience. We are on the helpdesk if anyone has any further questions or ...
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